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.chat-launcher{right:24px;left:auto}.d20-chatbot-root .chat-launcher:hover{transform:scale(1.06);box-shadow:0 14px 34px rgba(15,138,139,.52)}.d20-chatbot-root .chat-launcher .launcher-icon{display:flex;flex-direction:column;align-items:center;line-height:1}.d20-chatbot-root .chat-launcher .launcher-dot{position:absolute;top:3px;right:3px;width:12px;height:12px;border-radius:50%;background:#4ade80;border:2px solid white;animation:pulse 2s infinite}.d20-chatbot-root .chat-launcher.hidden{opacity:0;visibility:hidden;transform:scale(.6);pointer-events:none}.d20-chatbot-root .widget{position:fixed;bottom:100px;z-index:10050;width:100%;max-width:400px;max-height:calc(100vh - 140px);height:700px;background:var(--white);border-radius:28px;box-shadow:0 32px 80px rgba(26,26,46,.16),0 0 0 1px rgba(26,187,188,.08);display:none;flex-direction:column;overflow:hidden;opacity:0;transform:translateY(16px) scale(.97);transition:opacity .2s ease,transform .2s ease}.d20-chatbot-root.is-ar .widget{left:24px;right:auto}.d20-chatbot-root.is-en .widget{right:24px;left:auto}.d20-chatbot-root .widget.open{display:flex;opacity:1;transform:translateY(0) scale(1)}@media (max-width:480px){.d20-chatbot-root .widget{left:12px;right:12px;bottom:12px;top:12px;width:auto;max-width:none;height:auto;max-height:none}.d20-chatbot-root.is-ar .chat-launcher{left:16px;right:auto;bottom:16px}.d20-chatbot-root.is-en .chat-launcher{right:16px;left:auto;bottom:16px}}.d20-chatbot-root .header{background:linear-gradient(135deg,var(--teal) 0,var(--teal-d) 100%);padding:12px 14px;display:flex;flex-direction:column;align-items:stretch;flex-shrink:0;position:relative}.d20-chatbot-root .header-main{display:flex;align-items:center;gap:10px;min-width:0}.d20-chatbot-root .header-brand{flex:1 1;min-width:0}.d20-chatbot-root .logo-mark{width:40px;height:40px;border-radius:11px;background:rgba(255,255,255,.22);border:2px solid rgba(255,255,255,.38);display:flex;align-items:center;justify-content:center;font-family:Nunito,sans-serif;font-weight:900;font-size:15px;color:white;letter-spacing:-1px;flex-shrink:0}.d20-chatbot-root .logo-text{font-family:Nunito,sans-serif;font-weight:900;font-size:16px;color:white;line-height:1.1}.d20-chatbot-root .logo-text span{color:rgba(255,255,255,.65)}.d20-chatbot-root .logo-sub{font-size:10px;color:rgba(255,255,255,.78);margin-top:1px}.d20-chatbot-root .header-right{-webkit-margin-start:auto;margin-inline-start:auto;display:flex;align-items:center;gap:8px;flex-shrink:0}.d20-chatbot-root .status-pill{display:flex;align-items:center;gap:5px;background:rgba(255,255,255,.15);border-radius:20px;padding:3px 10px}.d20-chatbot-root .status-dot{width:6px;height:6px;background:#4ade80;border-radius:50%;animation:pulse 2s infinite}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}.d20-chatbot-root .status-txt{font-size:11px;color:rgba(255,255,255,.88);font-weight:600;white-space:nowrap}.d20-chatbot-root .minimize-btn{background:rgba(255,255,255,.18);border:none;cursor:pointer;width:28px;height:28px;border-radius:8px;display:flex;align-items:center;justify-content:center;color:white;font-size:16px;font-weight:700;transition:background .2s;flex-shrink:0}.d20-chatbot-root .minimize-btn:hover{background:rgba(255,255,255,.3)}.d20-chatbot-root .progress-track{height:3px;background:rgba(26,187,188,.12);flex-shrink:0}.d20-chatbot-root .progress-fill{height:100%;background:var(--teal);transition:width .5s ease;width:8%}.d20-chatbot-root .messages{flex:1 1;overflow-y:auto;padding:16px 12px;display:flex;flex-direction:column;gap:10px;scroll-behavior:smooth}.d20-chatbot-root .messages::-webkit-scrollbar{width:3px}.d20-chatbot-root .messages::-webkit-scrollbar-thumb{background:var(--border);border-radius:2px}.d20-chatbot-root .msg{display:flex;align-items:flex-end;gap:7px;animation:fadeUp .25s ease}@keyframes fadeUp{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.d20-chatbot-root .msg.bot{justify-content:flex-start}.d20-chatbot-root .msg.user{justify-content:flex-end}.d20-chatbot-root .bot-av{width:26px;height:26px;border-radius:8px;background:var(--teal);flex-shrink:0;margin-bottom:14px;display:flex;align-items:center;justify-content:center;font-family:Nunito,sans-serif;font-weight:900;font-size:9px;color:white;letter-spacing:-.5px}.d20-chatbot-root .msg-wrap{display:flex;flex-direction:column;max-width:85%}.d20-chatbot-root .msg.user .msg-wrap{align-items:flex-end}.d20-chatbot-root .bubble{padding:10px 13px;border-radius:18px;font-size:12.5px;line-height:1.75;color:var(--dark)}.d20-chatbot-root .msg.bot .bubble{background:var(--white);border:1px solid var(--border);border-radius:4px 18px 18px 18px;box-shadow:0 1px 5px rgba(0,0,0,.05)}.d20-chatbot-root .msg.user .bubble{background:var(--teal);color:white;border-radius:18px 4px 18px 18px}.d20-chatbot-root .msg-time{font-size:10px;color:var(--muted);margin-top:3px;padding:0 4px}.d20-chatbot-root .en-sub{font-size:10.5px;color:var(--muted);margin-top:5px;border-top:1px dashed var(--border);padding-top:4px;direction:ltr;text-align:left;font-style:italic;line-height:1.5}.d20-chatbot-root .typing{display:flex;align-items:flex-end;gap:7px}.d20-chatbot-root .dots{display:flex;gap:4px;padding:10px 13px;background:var(--white);border:1px solid var(--border);border-radius:4px 18px 18px 18px;box-shadow:0 1px 5px rgba(0,0,0,.05)}.d20-chatbot-root .dot{width:6px;height:6px;background:var(--teal);border-radius:50%;animation:bop 1.2s infinite}.d20-chatbot-root .dot:nth-child(2){animation-delay:.18s}.dot:nth-child(3){animation-delay:.36s}@keyframes bop{0%,80%,to{transform:translateY(0);opacity:.4}40%{transform:translateY(-5px);opacity:1}}.d20-chatbot-root .card{background:linear-gradient(135deg,var(--teal-l),#f0fffe);border:1.5px solid var(--teal);border-radius:10px;padding:10px 12px;margin-top:8px}.d20-chatbot-root .card h4{color:var(--teal-d);font-size:12px;font-weight:700;margin-bottom:3px}.d20-chatbot-root .card p{color:var(--muted);font-size:11px}.d20-chatbot-root .expert-list{margin-top:8px;display:flex;flex-direction:column;gap:5px}.d20-chatbot-root .expert-item{background:var(--bg);border:1px solid var(--border);border-radius:8px;padding:6px 10px;font-size:11.5px;line-height:1.5}.d20-chatbot-root .expert-item .ex-en{font-size:10px;color:var(--muted);direction:ltr;display:block;margin-top:2px}.d20-chatbot-root .options{padding:8px 12px 12px;border-top:1px solid var(--border);background:#FAFBFC;display:flex;flex-wrap:wrap;gap:6px;justify-content:center;flex-shrink:0;min-height:58px;align-items:flex-start;max-height:210px;overflow-y:auto}.d20-chatbot-root .options::-webkit-scrollbar{width:3px}.d20-chatbot-root .options::-webkit-scrollbar-thumb{background:var(--border);border-radius:2px}.d20-chatbot-root .btn{font-family:Cairo,sans-serif;font-weight:700;font-size:12px;padding:7px 14px;border-radius:20px;border:2px solid var(--teal);background:white;color:var(--teal);cursor:pointer;transition:all .18s ease;white-space:normal;line-height:1.4;text-decoration:none;display:inline-flex;flex-direction:column;align-items:center;text-align:center}.d20-chatbot-root .btn:hover{background:var(--teal);color:white;transform:translateY(-1px);box-shadow:0 4px 12px rgba(26,187,188,.28)}.d20-chatbot-root .btn:active{transform:translateY(0)}.d20-chatbot-root .btn .btn-en{font-size:9.5px;opacity:.68;font-weight:500;margin-top:1px}.d20-chatbot-root .btn:hover .btn-en{opacity:.9}.d20-chatbot-root .btn.solid{background:var(--teal);color:white}.d20-chatbot-root .btn.solid:hover{background:var(--teal-d);border-color:var(--teal-d)}.d20-chatbot-root .btn.coral{border-color:var(--coral);color:var(--coral)}.d20-chatbot-root .btn.coral:hover{background:var(--coral);color:white;box-shadow:0 4px 12px rgba(206,94,48,.28)}.d20-chatbot-root .btn.purple{border-color:var(--purple);color:var(--purple)}.d20-chatbot-root .btn.purple:hover{background:var(--purple);color:white;box-shadow:0 4px 12px rgba(134,85,156,.28)}.d20-chatbot-root .btn.green{border-color:var(--green);color:var(--green)}.d20-chatbot-root .btn.green:hover{background:var(--green);color:white;box-shadow:0 4px 12px rgba(76,175,125,.28)}.d20-chatbot-root .btn.red{border-color:var(--red);color:var(--red)}.d20-chatbot-root .btn.red:hover{background:var(--red);color:white;box-shadow:0 4px 12px rgba(229,62,62,.28)}.d20-chatbot-root .btn.wa{background:var(--wa);border-color:var(--wa);color:white;font-size:13px}.d20-chatbot-root .btn.wa:hover{background:#1da851;border-color:#1da851;box-shadow:0 4px 12px rgba(37,211,102,.4)}.d20-chatbot-root .btn.wa-full{width:100%;background:var(--wa);border-color:var(--wa);color:white;font-size:13.5px;padding:11px 16px;border-radius:14px;display:flex;flex-direction:row;align-items:center;justify-content:center;gap:8px;box-shadow:0 4px 16px rgba(37,211,102,.35)}.d20-chatbot-root .btn.wa-full:hover{background:#1da851;border-color:#1da851;transform:translateY(-1px)}.d20-chatbot-root .btn.dark{background:var(--dark);border-color:var(--dark);color:white}.d20-chatbot-root .btn.dark:hover{background:#2b2b44;border-color:#2b2b44}.d20-chatbot-root .btn.ghost{border-color:var(--border);color:var(--muted);font-size:11px;padding:6px 12px}.d20-chatbot-root .btn.ghost:hover{border-color:var(--muted);background:white;color:var(--dark);box-shadow:none}.d20-chatbot-root .btn.back{border-color:var(--border);color:var(--muted);font-size:11px;padding:6px 10px}.d20-chatbot-root .btn.back:hover{border-color:var(--teal);color:var(--teal);background:var(--teal-l);box-shadow:none;transform:none}.d20-chatbot-root .wa-footer{background:var(--bg);border-top:1px solid var(--border);padding:7px 12px;text-align:center;font-size:11px;color:var(--muted);flex-shrink:0}.d20-chatbot-root .wa-footer a{color:var(--coral);font-weight:700;text-decoration:none}.d20-chatbot-root .wa-footer a:hover{color:var(--teal-d);text-decoration:underline}.d20-chatbot-root .emergency-pill{position:static;align-self:auto;background:var(--red);color:white;border:none;border-radius:20px;padding:4px 10px;font-family:Cairo,sans-serif;font-size:10px;font-weight:700;cursor:pointer;box-shadow:0 2px 8px rgba(229,62,62,.4);transition:all .2s;z-index:10;white-space:nowrap}.d20-chatbot-root .emergency-pill:hover{background:#c53030;transform:scale(1.03)}.d20-chatbot-root .chat-launcher,.d20-chatbot-root .widget{pointer-events:auto}